Terms and Conditions

Sanvela

Status: April 2026

Overview

Welcome to Sanvela! The terms “we”, “us” and “our” refer to Sanvela, operated by Dotcase-Özgür Kadir Taskesen, Schwalbenweg 18, 31582 Nienburg/Weser, Germany. Sanvela operates this shop and website to provide you, the consumer, with a curated shopping experience (the “Services”).

Please read these Terms and Conditions carefully. By visiting or using our services, you agree to these Terms and Conditions and our Privacy Policy.

These General Terms and Conditions apply exclusively. Deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless we expressly agree to their validity in writing.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, or that you have the consent of your legal guardians to use this service.

You are solely responsible for the security of your login credentials and for all activities that occur under your account. We strongly recommend that you keep your password confidential and do not share it with third parties. Please notify us immediately at info@sanvela.de if you suspect any unauthorized access to your account.

Section 2 – Our Products

We have made all reasonable efforts to accurately display our products. Please note, however, that the colors or appearance of the products may differ from the display on your screen. Minor deviations do not constitute a right of return, provided the product corresponds to the product description.

All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue products without prior notice.

Our products are intended exclusively for private end-users. Resale of our products is not permitted without our express written consent.

Note on cosmetic products, skin tolerability and hygiene:

The products offered in our shop are cosmetic care products and are intended exclusively for external skin and body care. They are not intended for the diagnosis, treatment, cure or prevention of diseases or skin conditions and do not replace medical, dermatological or therapeutic advice or treatment.

In case of existing skin problems, allergies, skin diseases, sensitive skin, persistent irritations or other health complaints, we expressly recommend consulting a doctor or dermatologist before use.

Information on ingredients, active ingredients, care properties or possible skin types does not constitute medical promises of healing. The effect of cosmetic products can vary individually and depends in particular on skin type, application and individual factors.

The products offered are intended exclusively for external use. Despite careful product selection and quality standards, individual skin reactions or intolerances such as redness, burning, itching or irritation cannot be completely ruled out. Before the first full application, we therefore recommend testing the product on a small skin area (patch test). The patch test is exclusively for individual compatibility testing and does not guarantee unrestricted skin tolerability.

For reasons of health protection and hygiene, sealed cosmetic and care products may be excluded from revocation or return after removal of the seal, after use, test application or if they are no longer suitable for resale (§ 312g para. 2 no. 3 BGB). Statutory warranty and consumer rights remain unaffected.

Section 3 – Conclusion of Contract and Orders

The presentation of our products in the online shop does not constitute a legally binding offer, but an non-binding invitation to order (invitatio ad offerendum).

When you place an order, you submit a binding offer to purchase. Sanvela reserves the right to accept or reject your order at its sole discretion. The purchase contract is only concluded when Sanvela expressly confirms the acceptance of your order – usually by means of an order confirmation email.

We store the contract text and send you the order details by email. A previous version of your terms and conditions order data can be viewed in your customer account.

Delivery times are non-binding estimates. Binding delivery time information will be expressly marked as such. In the event of an expected delivery delay of more than 30 days, we will inform you immediately. In this case, you have the right to cancel the order free of charge.

Section 4 – Prices and Payment

All prices include statutory value-added tax (VAT) at the currently applicable rate. Any shipping costs will be displayed separately during the ordering process.

Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product is the price valid at the time the order is placed. Subsequent price changes do not entitle you to cancellation or a refund.

Payment is due upon completion of the order, unless a different payment period has been expressly agreed upon. In the event of late payment, we reserve the right to claim statutory default interest and any reminder fees incurred.

Section 5 – Shipping, Delivery and Transfer of Risk

We deliver exclusively to delivery addresses within Germany and, if indicated in the shop, to selected EU countries. Delivery is carried out by shipping service providers commissioned by us.

All delivery times are merely non-binding estimates and are not guaranteed. We are not liable for delays caused by the shipping service provider, force majeure, or other circumstances beyond our control.

According to §475 para. 2 BGB, in consumer contracts, the risk of accidental loss or accidental deterioration of the goods passes to you or a designated recipient authorized by you only upon actual handover of the goods. In the case of delivery to a parcel station or parcel shop, the goods are deemed to have been handed over as soon as they have been made available for collection there.

Should an order arrive damaged or incomplete, please contact us immediately at info@sanvela.de.

Section 6 – Right of Withdrawal and Withdrawal Policy

6.1 Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us:

Dotcase-Özgür Kadir Taskesen (Sanvela)

Schwalbenweg 18, 31582 Nienburg/Weser

Email: info@sanvela.de

Phone: 017674731359

by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

6.2 Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value is due to the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

6.3 Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following products:

Sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery (§312g para. 2 no. 3 BGB). This applies in particular to opened cosmetic products such as creams, serums, lotions and similar care products.
Goods that have been manufactured according to customer specifications or clearly tailored to personal needs.

6.4 Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To: Dotcase-Özgür Kadir Taskesen (Sanvela), Schwalbenweg 18, 31582 Nienburg/Weser, info@sanvela.de

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*): ___________________________

Received on (*): ___________________________

Name of consumer(s): ___________________________

Address of consumer(s): ___________________________

Signature of consumer(s) (only for notification on paper): ___________________________

Date: ___________________________

(*) Delete as appropriate.

Section 7 – Warranty and Statutory Rights for Defects

Please note that cosmetic products can have individually different effects. We do not guarantee the compatibility or suitability of a product for specific skin types, skin conditions or personal needs. For known allergies, skin diseases or sensitive skin, we recommend carefully checking the ingredients before use and, if necessary, seeking medical or dermatological advice.

Section 8 – Liability

We are liable without limitation for damages resulting from injury to life, body or health, which are based on a deliberate or negligent breach of duty by us, our legal representatives or vicarious agents.

For other damages, we are only liable if they are based on a deliberate or grossly negligent breach of duty by us, our legal representatives or vicarious agents.

Liability for slight negligence is excluded, unless essential contractual obligations (cardinal obligations) are violated. Cardinal obligations are those obligations whose fulfillment enables the proper execution of the contract and on whose compliance the contracting party may regularly rely.

The above limitations of liability do not apply in cases of fraudulent concealment of defects, assumption of a guarantee, or claims under the Product Liability Act (ProdHaftG).

Section 9 – Intellectual Property

Our services, including all texts, images, graphics, logos and designs, are the property of Sanvela and are protected by copyright law and other intellectual property laws.

These GTC allow you to use the services exclusively for your personal, non-commercial use. Any reproduction, distribution, processing or other use of our content without our express written consent is prohibited.

Section 10 – External Links

The services may contain hyperlinks to websites operated by third-party providers. These links are for informational purposes only. We have no influence on the content of these websites and assume no responsibility for them. If you leave our services, you do so at your own risk.

Section 11 – Relationship with Shopify

Sanvela is operated on the Shopify e-commerce platform. All sales and purchases you make in our shop are made directly with Sanvela. Shopify is not responsible for any aspects of sales between you and Sanvela and is not a contracting party to the purchase agreement concluded between you and Sanvela.

Section 12 – Online Dispute Resolution (ODR)

The European Commission provides a platform for online dispute resolution (ODR), which you can access at the following link: https://ec.europa.eu/consumers/odr

Our email address is: info@sanvela.de

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. However, we always strive to resolve disputes directly and amicably. Please contact us first if you have any problems.

Section 13 – Data Protection

All personal data we collect through the services is subject to our privacy policy, which you can view on our website. The privacy policy is an integral part of these GTC.

Section 14 – Severability Clause

Should any provision of these GTC be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, the valid and enforceable provision that comes closest to the economic purpose of the invalid or unenforceable provision shall be deemed agreed.

Section 15 – Applicable Law and Jurisdiction

These GTC are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer within the meaning of Section 13 BGB, the general place of jurisdiction for the consumer shall apply. For merchants and legal entities under public law, the exclusive place of jurisdiction is Nienburg/Weser.

Section 16 – Amendments to the GTC

We reserve the right to amend these GTC at any time with effect for the future. The current version can be viewed on our website at any time. In the event of significant changes, we will inform registered customers by email. For contracts already concluded, the GTC valid at the time of conclusion of the contract shall apply.

Section 17 – Contact

Please send questions about these GTC or your order to:

Dotcase-Özgür Kadir Taskesen

Trade name: Sanvela

Schwalbenweg 18

31582 Nienburg/Weser, Germany